Key Account Manager
Build long-term customer partnerships and connect complex logistics requirements with practical, coordinated freight solutions.
Think this role could be a good fit? Send us your application and tell us what you’d bring to the team.
You’ll own relationships with a portfolio of key customers and act as the link between their logistics requirements and the teams delivering them. Your focus will be on building long-term partnerships while making sure every solution remains commercially sound and operationally realistic.
The role works across operations, pricing and network planning, giving you a broad view of how Rovyn turns customer needs into coordinated freight solutions. Success means understanding the customer’s priorities, spotting opportunities to improve the relationship and ensuring that commitments made commercially can be delivered consistently.
You’ll combine relationship management with practical coordination across the wider Rovyn network.
- Develop long-term relationships with key customer accounts.
- Understand changing logistics needs and identify relevant solutions.
- Coordinate closely with operations, pricing and network teams.
- Prepare account reviews and follow up on service performance.
- Support commercial discussions, renewals and growth opportunities.
- Make sure customer commitments are clearly understood across internal teams.
You build trust through clear communication, sound judgment and a strong understanding of what customers need from a logistics partner.
- Experience in B2B account management, logistics sales or a similar role.
- Strong communication, negotiation and relationship-building skills.
- A practical understanding of freight or supply-chain operations.
- Commercial awareness and confidence discussing service performance.
- The ability to coordinate effectively across multiple internal teams.
- A proactive approach to solving customer issues and developing accounts.
